The London Borough of Brent has adopted a unified communications platform from Avaya to support flexible working and enable an improved communications interface between mobile staff and citizens.
Brent has now deployed the Avaya one-X Communicator platform with video, and the Avaya EC500, Avaya Flare Communicator and Avaya Aura Conferencing platforms.
These platforms support Brent employees equipped with iPhones and iPads with video and collaboration technologies that allow them to connect to the main system, "meaning that employees can focus on the needs of the community where they live", said the council.
Stephan Conaway, IT director at the London Borough of Brent, said: "Our vision is for the fewest number of employees to be based in a central location, and we wanted to implement the technology that would allow us to move to the next level."
Conaway added: "We're now able to fulfil our vision and ensure that our council population has the best possible service and communications with our organisation.”
Last year Brent was among six London councils to sign a four-year contract with Capgemini to share IT services.