Waste management company Biffa has signed a multi-million pound three-year contract for unified communications services with Azzurri Communications.
The single managed service consolidates all of Biffa’s communications under one provider, and covers five key areas - WAN, 4,500 mobile phone contracts, contact centre, 2,500 new SIP (session initiation protocol) end points and 24/7 support services.
The new Azzurri deal follows a five year converged WAN contract Biffa signed with the supplier in 2008.
David Gooding, IT director at Biffa, said: “We believe a unified communications model, integrated and managed by one expert supplier is the best way to deliver the agility and the efficiencies we’re seeking, which is why we’ve chosen Azzurri.”
Under the new terms Azzurri will manage a 200-site WAN for Biffa to support the unified communications environment, and includes network monitoring tools to give the company insight into how critical business applications are performing.
Azzurri will also manage 4,500 mobiles over the O2 network and provide a centralised hosted contact centre that uses technology from Avaya to support the unified communications working.
The deal also sees the IT services provider refreshing Biffa's existing Cisco IP handsets and adding 2,500 SIP endpoints to a new centrally hosted Avaya phone system.
Steve Jones, Biffa procurement director, said: "A unified solution under one supplier gave us the opportunity to fully decouple and understand our total end-to-end costs to a greater extent than ever before. In doing so we could design and negotiate an optimal solution in terms of both cost and service delivery.”
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