Biffa to benefit from cloud infrastructure deal

Waste management firm Biffa has signed a five-year managed IT infrastructure deal with service provider Phoenix.

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Waste management firm Biffa has signed a five-year managed IT infrastructure deal with service provider Phoenix.

As part of the agreement Biffa will migrate its core service storage environment into Phoenix’s data centres at Birstall and Farnborough, providing co-location services.

Phoenix will also provide Biffa with online backup, allowing Biffa’s core infrastructure to be backed up on Phoenix’s cloud-based platform, which is based on a price-per-gigabyte model that "provides scalability and commercial control".

During the 2012 London Olympics Phoenix delivered an "out-of-hours" service desk facility for Biffa’s two contact centres to handle the increased waste management caused by the games. Following success here Biffa went to Phoenix to upgrade its storage and server environment.

David Gooding, IT director at Biffa, said: "It was clear that running everything onsite and trying to stay abreast of the latest developments was not a valid approach, and we asked Phoenix how to manage it more efficiently. The contract with Phoenix is a result of our close collaboration and we look forward to growing the business with their help.”

The value of the infrastructure deal has not been disclosed. Earlier this month Biffa signed a multi-million pound three-year contract for unified communications services with Azzurri Communications.

This single managed service consolidates all of Biffa’s communications under one provider, and covers five key areas - WAN, 4,500 mobile phone contracts, contact centre, 2,500 new SIP (session initiation protocol) end points and 24/7 support services.

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