Bath Building Society has selected an IT system from TietoEnator to provide end to end support for its mortgage and savings processes.
The building society has begun to implement TietoEnator’s Mortgage and Savings Suite in a move aimed at increasing efficiency and providing a faster service to customers.
The system will allow the buiklding soxcuiety to automate a number of previously manual processes.
Bath Building Society chief executive Dick Jenkins said: “We wanted a system that was quick, effective and easy to maintain and TietoEnator's Mortgages and Savings Suite fitted our requirements perfectly.”
He added that the society specialises in making a flexibile range of products available, “to the point where we will frequently make a product for a single customer”.
The new system would support this flexibility well and have the scope to cope with business and product growth, Jenkins added.
“Streamlining fact finding and automating many processes around the underwriting decision will have a significant effect, improving our customer experience and saving time in the branch.”