AXA PPP uses speech recognition technology for sickness absence system

Health insurance firm AXA PPP healthcare has selected BT and hosted speech recognition service specialist Eckoh to provide an automated sickness absence management (SAM) service for its corporate clients.

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Health insurance firm AXA PPP healthcare has selected BT and hosted speech recognition service specialist Eckoh to provide an automated sickness absence management (SAM) service for its corporate clients.

The new service is aimed at making it easier for large and medium-sized employers to manage sickness absence more effectively. It uses advanced speech recognition technology to capture and record information from employees reporting their absence.

SAM logs and collates the information and automatically reports the absence to a designated manager. The system also produces management information that can help identify weaknesses in line management.

Dudley Lusted, head of corporate healthcare development at AXA PPP healthcare, said the five-year contract would open an important new area of business for the company.

“SAM, complemented by our range of additional employee health support services, gives us an even more powerful offering in the corporate marketplace. We are confident that the employee and reporting benefits, not to mention the cost savings and operational benefits afforded by SAM, will impress our clients and strengthen our relationship with them.”

The SAM service includes an alert system triggered by key indicators, such as musculoskeletal and psychological problems, designed to notify employers of potentially high cost absences, where early treatment could help reduce the risk.
Employers can also use alerts to identify frequent absentees.


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