Savings organisation NS&I has awarded a seven years outsourcing contract to Atos to deliver customer-facing and back office services, where there will be a strong emphasis on digital channels and improved technology.
Atos was shortlisted alongside Capita and Hewlett-Packard for the contract. The deal will commence as of 1st April next year.
NS&I offers a range of savings and investments to over 25 million customers and is backed by HM Treasury.
Atos will be supporting a range of savings products and payment processing services for government clients, and will focused on helping customers make the switch to digital channels.
The deal will see NS&I introduce a mobile-optimised website and apps, as well as web chat and c-browsing to help guide customers through the website.
It is expected that over the next seven years that the new contract will save British taxpayers more than £400 million through the “use of direct sales channels; improvements in technology and processes which deliver cost savings”.
Sajid Javid MP, Economic Secretary to the Treasury, said: “NS&I has been at the heart of the UK savings sector for over 150 years. This new contract will ensure its millions of customers continue to enjoy excellent customer service and the benefits of its straightforward, accessible savings products.
“Taxpayers across the country will also benefit as the contract will deliver a saving of over £400 million by 2021 – building on the £530 million already saved under the current contract.”
NS&I first outsourced its operations to Siemens Business Services in 1999, but the company was subsequently acquired by Atos in July 2011.
The savings company has said that this new contract will reduce NS&I’s core operating costs, on a like-for-like basis, by 55 percent – equating to some £530 million in savings.
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