Air France KLM has integrated its IT assets under a single, scalable service oriented architecture (SOA) framework, using software from Tibco.
The airline, which is Europe’s largest, was looking to integrate legacy systems from Air France and KLM following their 2004 merger, to help streamline business processes and improve efficiency.
Air France KLM will also use Tibco’s complex event processing software to provide real-time analysis and insight into its operational performance and customer needs.
Jean-Christophe Lalanne, director of strategy, architecture and technology at Air France KLM said bringing together the complex IT environments and specialised workflows from the two predecessor companies required “a flexible IT foundation that would enable us to bring targeted, innovative offerings to market faster”.
The airline is also rolling out a new ticketing system with business intelligence capabilities, based on ticketing software from Amadeus and a SAS business intelligence system.
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