Scottish law firm, bto, is in the process of migrating to Mimecast’s cloud-based email filtering, archiving and continuity products after Google announced last year that it would be cancelling its Postini service and all customers would have to migrate to Google Apps or find an alternative provider.
bto had been using Postini for email filtering for five years, but was unhappy with the level of support it got from Google and also wanted to stick with its on-premise Microsoft Exchange environment, instead of placing its entire email system in the cloud.
Mimecast told Computerworld UK that 53 percent of its new business in 2012 was frustrated Postini customers rejecting Google Apps and opting for its cloud offerings.
“Mimecast allowed us to carry on with our Exchange environment and keep our archive in the cloud – we wanted to keep our live emails on-site,” said Alan Fisher, computer systems manager at bto.
“Also, our support with Google was through a reseller because we couldn’t get support directly. With Mimecast we have that direct link, which is important to us, as it speeds up the timeframe for getting fixes.”
bto has 190 email users and upon completing the migration to Mimecast, which began in January and is due to finish next month, will have increased capabilities that include cloud-based archiving and email continuity.
“As a law firm, solicitors don’t like to get rid of anything in case they need it again. We had approximately a terabyte of archived emails sitting in .pst files, which wasn’t very practical and caused big problems when using Outlook,” said Fisher.
“Archiving is going to be the main benefit for us, because in the past an email could be in any one of multiple .pst files and it could take a long time trying to find one email. As a lawyer, time is money, and with Mimecast we will have a function that will allow us to search across all archives.”
Fisher has spent the past month uploading the terabyte of old emails to Mimecast via an FTP site, which Mimecast then indexes for future use.
Computerworld UK also spoke to Orlando Scott-Cowley, strategist and technologist at Mimecast, who said that Google underestimated the level of support customers have for Microsoft Exchange.
“The feedback that we get from ex-Postini customers is that they were always reasonably unhappy with the level of support that they got, and this forced migration was the final straw,” said Scott-Cowley.
“A lot of the CIOs and IT managers I’ve spoken to have said they were considering new systems anyway and in the US last year about 53 percent of our new business came from ex-Postini customers, so we are seeing a huge migration across.”
He added: “I think Google has struggled to get all those customers that were on Postini and on Exchange away from those Microsoft products. I think they underestimated the loyalty that they have for Microsoft, and it’s not easy to move away from. They want to increase the level of functionality that they have with Exchange without moving everything into Google Apps.”