Addison Lee, London's largest minicab service, is rolling out a new SAP business intelligence system to improve its operations.
Addison Lee will work with IT systems provider Maxima to implement the SAP BusinessObjects EDGE business intelligence platform. The system will provide account teams and sales management staff at Addison Lee with real time visibility of the company's fleet of 3,000 vehicles, and allow them to see the performance levels being achieved for its 10,000 corporate account customers.
The system is aimed at helping improve core business processes, as well as providing access to self service tools, business intelligence dashboards and web analytics.
It will be implemented at Addison Lee's London headquarters, with the aim of providing executives and operational managers with role-based real-time dashboards. It will allow them to drill-down for further details, carry out root-cause analysis and generate daily information and alerts on specific operational performance issues.
Peter Ingram, Addison Lee IT Director, said, "Our business is growing rapidly so we needed an enterprise-class business intelligence solution."
Ingram said, "When Maxima introduced us to SAP BusinessObjects Edge we immediately saw that it would be possible for us to secure all the benefits of SAP BusinessObjects in a cost-effective package that was backed by Maxima's own specialist expertise."
As part of the deal Maxima will provide full consultancy, training and support services.
Earlier this month, SAP released a set of real time analytics products that are customised for use in various industry sectors and business functions. The products are based on technologies from the company's 2007 purchase of Business Objects.
They include new tools designed to let enterprises enable mobile access to business intelligence (BI) applications. The new products are customised for companies in the healthcare, consumer products, public sector, financial services, retail and telecommunication sectors.
They are designed to deliver real time analytics capabilities for line of business functions, such as finance, sales, marketing, planning, risk assessment and customer satisfaction.