Parcel delivery firm Yodel is using the Motorola Mobility Lifecycle Management system to make sure its mobile devices are optimised for its operations.
With a workforce of up to 16,000, Yodel says it delivers around 135 million parcels per year on behalf of the UK’s top retailers, both into stores and direct to consumers.
The company uses handheld mobile devices, including Motorola Solution’s MC67, MC45 and RS507 models, to scan parcels, give its drivers delivery instructions and capture customer signatures.
Mobile technology is crucial to the delivery process with individual parcels being scanned at various stages in order to provide accurate tracking for Yodel’s clients and their customers.
Its deal with Motorola gives Yodel a comprehensive managed solution allowing full visibility of its 8,000 mobile devices and 12,000 seasonal devices, ensuring its workforce is well equipped to provide an effective and efficient service, said Yodel.
Motorola’s MLM solution has allowed Yodel to cut deliveries confirmed on paper in half compared to previous years, while reducing data latency (delays) issues by more than 50 percent.
The MLM solution is designed to help ensure the successful introduction of mobile device technologies across an enterprise, by speeding rollouts and providing operational support for mobile device and application planning.
MLM supports deployment, management, the service desk, repairs, reporting and analysis. Performance is governed by customer-specific service-level agreements, and clients have visibility to all operations and performance measures through the Mobility Lifecycle Management Portal.
Dick Stead, executive chairman of Yodel, said: “The real driver behind logistics isn’t vehicles, but technology. Our alliance with Motorola Solutions provides us with a one stop solution to managing our estate and future proofing our business.”