Thames Water to standardise on Motion tablets for field service

Thames Water Utilities is to standardise on the Motion F5te tablet PC for its above ground asset management, maintenance and field service operations.

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Thames Water Utilities is to standardise on the Motion F5te tablet PC for its above ground asset management, maintenance and field service operations.

The F5te was chosen on the basis of it being the clear favourite through user testing, with 86 percent of users preferring the Motion device over two other alternatives.

“Our trial included over 200 users and we tracked a range of factors, from general user perception, physical features and battery life to toughness, application usage and screen usability,” said Jon Regan, head of the SAP Competency Centre at Thames Water.

“Positive comments on the ergonomics, size, weight and design of the device, as well as the accuracy of the pen input, the photo editing application and the screen viewing angle were consistent across all users,” Regan said.

The device will be rolled out as part of a phased introduction this summer that will see Thames Water replace a fleet of legacy handheld devices. The tablet, running Windows 8, will run Thames Water’s SAP and ClickSoftware asset and field management systems.

New capabilities of the tablet-based solution include the ability to take and share annotated, dated, timed and location-stamped photographs of assets via SnapWorks, the touch-centric photo application for Motion tablets’ built-in cameras.

"IT teams cannot live in an ivory tower and such strong collaboration between the IT team and end users does incredibly good things for confidence in the new kit, and we anticipate strong adoption leading to improvements in productivity,” said Regan.

Earlier this year, Thames Water selected outsourcer Accenture to provide new ways of integrating its business systems with its operations technologies.

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