The former CIO of Suffolk County Council is to head up O2's new local government business unit.
O2 has appointed Mark Adams-Wright as head of local government, one of ten new practices in O2’s business division.
Previously CIO and head of customer service at Suffolk County Council, Adams-Wright has 15 years of experience in IT and customer service in both the public and private sectors, including Diageo, DHL, Santander and Dell.
Most recently, he was responsible for leading Suffolk County Council’s county-wide plans designed to integrate IT systems across its various public sector bodies, increasing efficiencies and reducing costs for local communities.
The re-organisation followed an initial council plan in September 2010 to outsource nearly all services, a plan that brought fury from the unions over the threat to jobs.
"Having experienced the challenges faced by local authorities first-hand, Adams-Wright will bring in-depth knowledge to give expert support and advice to O2 business customers," said O2.
Adams-Wright said: “I’m really looking forward to bringing all of the innovation, opportunities and high quality service that O2 offers into local authorities, and creating a step-change that the sector needs to address its enormous challenges.”
Last year Suffolk County Council purchased a mobile app publishing platform from the government’s G-Cloud Cloudstore. It bought cloud-based service Weejot from Jadu, which would allow the council to develop and deploy mobile apps quickly and in real-time, with just basic web development skills or even no technical skills.
Adams-Wright said at the time: "We’re looking to make a step change in how we service our customers and mobile is fast becoming the de facto standard for accessing services - we want to respond to that."
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