South Yorkshire Police is moving towards ITIL accreditation with the help of a software suite from Axios Systems.
The thirteenth largest police force in the UK has rolled out Axios Systems' Assyst software to control over 5,000 IT assets, including 3,500 Microsoft Windows-based PCs, over 100 servers, Oracle-based enterprise sytems and a range of network devices.
The South Yorkshire force’s Information Systems Department is currently adopting ITIL practices, as part of a bid to improve the management of processes including service desk support, incident and problem resolution, and change management.
South Yorkshire Police began moving to ITIL three years ago, but acquired the Assyst system in April to accelerate the adoption of the framework.
The Metropolitan Police, South Yorkshire Police and two other forces are piloting ITIL adoption, which the National Policing Improvement Agency (NPIA)will shortly make required practice for all forces.
Once the NPIA chose ITIL, the Information Systems Strategy for the Police Service imposed a minimum standard to which all constabularies will have to reach.
“With the new NPIA directive in mind we knew that assyst was the best product for our requirements," said Robert Robinson, communications manager at South Yorkshire Police.
"As well as being fully ITIL aligned, we were shown by Axios consultants exactly how the solution would work for us. With the comprehensive consulting we received from Axios, we feel like engineers of the system and feel confident about running it ourselves.”