The idea of buying an enterprise application from a start-up company might sound like anathema to a CIO. But Chris Laping, CIO of restaurant chain Red Robin, based in Greenwood Village, Colo., disagrees. He believes we're in the middle of a significant shift that favors start-ups -- moving from huge applications with extensive features to task-based activities, inspired by the apps running on mobile devices.
Mirco Mueller concurs. He is an IT architect for St. Gallen, Switzerland-based Helvetia Swiss Life Insurance Co., which -- having been founded in 1858 -- is about as far from a start-up as possible. He recently chose a SaaS tool from an unnamed start-up over what he calls "a much more powerful but much more complex alternative. Its list of features is shorter than the feature list of the big companies, but in terms of agility, flexibility, ease of use and adjustable business model, it beat" all of its competitors.
The biggest advantage of start-ups, in Mueller's opinion? "They have no technical historical burden, and they don't care about many technical dependencies. They deliver easy-to-use technology with relatively simple but powerful integration options."
There's certainly no lack of applications available from new players. At a recent conference focusing on innovation, Microsoft Ventures principal Daniel Sumner noted that every month for the last 88 months, there's been a $1 billion valuation for one start-up or another. That's seven years and counting.
But as Silicon Valley skeptics like to point out, those are the ones you hear about. For every successful start-up, there are at least three that fail, according to 2012 research by Harvard Business School professor Shikhar Ghosh.
So why, then, would CIOs in their right mind take the risk of buying enterprise applications from an untested entity that may be short on experience, money and maybe even time?
Because the world has changed. "The model we've used to buy on-premises software for 20-plus years is shifting," insists Laping. "There are new ways of selecting and vetting partners."
Part of that shift is simple: The business side sees what technology can do, and it's banging on IT's door, demanding ... what? Not new drop-down menus in the same-old ERP application, but rather state-of-the-art, cutting-edge, ain't-that-cool innovation. The landscape is wide open: Innovation can come in the form of new technologies, such as the Internet of Things, or from mobility, the cloud, virtualisation -- in fact, from anywhere an enterprise vendor isn't filling a need. The easiest place to find that? start-ups.
The fact is that every technology giant today exists because someone took a chance on them, the way Disney took a chance on Bill Hewlett when it bought eight oscillators at $71.50 each in 1938, the year before Hewlett-Packard was founded. Recent examples of 21st century ventures that hit it big include Palantir (est. 2004), Workday (2005) and Dropbox (2007).
It may not be so smart to bet on a start-up that thinks it's going to dislodge Salesforce as the go-to CRM application, suggests Patrick Sullivan, Managing Director of the Oracle technology practice at Accenture. "But start-ups can focus on the right gap in enterprise applications. The start-ups that find niches and innovate have done okay." He cites Kony (a mobile application development tool) and Splunk (which logs machine-generated data) as two examples of start-ups that found their niche.
The risk-reward ratio
Like Laping, Karl Galbraith believes that the time has come for enterprises to consider start-ups. Currently a principal at security-and-audit-focused Galbraith and Associates in Ottawa, he was previously a CISO and acting CIO at various enterprises, including the Bank of Canada and the Canada Post. "The number one reason to consider a start-up is that the current landscape of Magic Quadrant vendors is not serving a critical need. That's a problem." Especially in security, he says, some of the solutions from traditional security vendors are so unwieldy that "even after months and a lot of money invested, they never worked."
The same concept applies to start-ups beyond security. Faced with an inability to get what they want without buying extensive solutions from established enterprise vendors, proactive CIOs started looking for tools with a new willingness to take risks, to listen to people who are more aggressive. With start-ups, Galbraith says, "CIOs get a view of next-generation technology. Whenever there's a paradigm shift, you want a start-up to give you feature agility."
Ravi Belani is managing partner at Alchemist Accelerator, a Palo Alto, Calif.-based venture-backed initiative focused on accelerating start-ups whose revenue comes from enterprises rather than consumers. He says, "The innovation that used to come out of big software houses isn't there anymore, while the pace of innovation in technology is accelerating."
He acknowledges that there has been a longtime concern with start-ups about the ability of their applications to scale, but given start-ups' ability to build their software on robust infrastructure platforms using IaaS or PaaS, and then deploy them via SaaS, "scalability isn't as big a deal as it used it be. It costs $50,000 today to do what you needed $50 million to do ten years ago. That means it takes less capital today to create the same innovation. Ten years ago, that was a moat, a barrier to entry, but software vendors don't own that moat anymore."
The confluence of offshore programming, open source technologies and cloud-based infrastructures has significantly lowered the barriers to entry of launching a new venture -- not to mention all those newly minted tech millionaires willing to be angel investors.
Another knock against start-ups: The potential that they won't be around in a few years. Laping disdains that notion. "In the new paradigm, [most software] implementations are so much shorter, you don't have to think about that risk. You're not talking about three years and $20 million. You're talking about 75 days and $50,000. You implement little modules and get big wins along the way." (See Making it work for suggestions on how to protect yourself against their failure.)
Besides, he argues, there are related risks to bigger vendors. "We worked with one start-up that got acquired because they represented innovation to the bigger company. They had been a small company with rapid product cycles, but the next four release cycles were nothing but integrating their software with the big company. That gave me no benefit."
"It's a huge risk to go with a start-up," acknowledges Arthur Lozinski, CEO of Oomnitza, a Mountain View, Calif.-based developer of asset-tracking software founded in 2012. "But start-ups can give enterprises attention to detail and fast turnaround times. We're not doing anything else" except thinking about our product, he says.
"There's a lot more intensity and energy at a start-up," agrees Brian Gardner, executive director of the mobility center of excellence at Oakland, Calif.-based healthcare provider Kaiser Permanente. Kaiser has tested a number of niche start-up applications over the last few years, purchased a few and tested some it never pursued, according to Gardner. start-ups' focus "is on one product. [In IT] we're working on multiple products at the same time with multiple stakeholders, and having to balance that through the workweek and quarter. They don't have the distractions that we do."
Next section: The rewards