Scottish Water has awarded three major IT services contracts totalling £120 million in a bid to improve operations, reduce the number of IT suppliers it uses and cut £8 million in costs.
The utility said it would now have a round-the-clock service desk, as well as full systems support. The contracts are the latest development in an IT transformation project carried out over the past six years, which has aimed to meet efficiency and service targets set by regulator the Water Industry Commission for Scotland.
Scottish Water also carried out a large system integration project over that period, following the merger of West of Scotland Water, East of Scotland Water and North of Scotland Water in 2002, which together formed the current business.
It has awarded Indian outsourcer Tata Consultancy Services with a £60 million, eight year contract to manage and support Scottish Water’s applications.
Tata will additionally provide business intelligence and application development.
Scottish Water has also signed a £28 million, eight year contract with Fujitsu for infrastructure services and desktop support for its 4,000 staff. The company wants to cut 20 percent of operating costs and improve support.
And it has a new deal with BT for mobile, data and voice networks.
David Brown, general manager for IT at Scottish Water, called the contracts “a rounded package of benefits that delivers significant cost savings, an enhanced service and the opportunity to exploit the extensive development capabilities” of the suppliers.
Separately, suppliers Atos Origin and Graham Technology will implement an online customer relationship system, based on Graham Technology’s Ciboodle software.