Scottish Water has announced an IT services contract extension with Fujitsu, to provide service desk, deskside support and infrastructure management services.
Fujitsu initially won an eight-year contract in 2008 and has just signed a two-year “contract reshape and extension”, running until the end of August 2018.
Fujitsu’s service-desk support for Scottish Water and its partners covers 4,500 users by managing day to day IT enquiries and technical issues. Fujitsu is also providing support services for 4,600 devices, including 2,700 laptops, 1,200 desktops and 700 “toughbook” devices for the field workforce.
Deskside services include ad-hoc projects and requests. In terms of infrastructure management, Fujitsu is managing over 1,400 servers, 200 databases and 20 storage area networks, along with third party maintenance and project and programme delivery.
Mark Dickson, director of technology and information at Scottish Water, said: “We are pleased to be continuing our partnership with Fujitsu and look forward to ensuring that technology enables Scottish Water to build on our improved performance for the benefit of customers.”
There are three key partners working with Scottish Water as part of a Master Services Agreement. Scottish Water expects the agreement will help cut operating costs by £1 million a year across the extended term of the contracts. Alongside Fujitsu, BT is providing network, mobility and communication services, and Tata Consultancy Services is offering application development and support capabilities. All three partners have won contract extensions.
Image © iStock Tarek El Sombati