The Qualifications and Curriculum Authority, a schools exam body, has outsourced its service management operation to Steria under a three year contract.
Steria will provide ICT services for 700 users, update the technology setup to support flexible and mobile working, migrate the QCA to a datacentre environment and introduce a new phone system.
A spokesperson at the QCA said the move replaced in-house service management software, helping the QCA by providing ongoing consultation.
The QCA also opted for Steria to support it during the move in 2009 from its London headquarters to its new base in Coventry, with the supplier making sure the IT facilities switchover works out.
Supporting mobile workers is particularly important for the QCA because it has over 40 field workers out on the road visiting schools and colleges.
The project is also aimed at helping the QCA hit its efficiency targets, which are to cut overall costs, not just IT, by 20% over the next few years, as well as increasing service levels to employees in London and Belfast. The new service management approach will rely heavily on ITIL standards as the QCA attempts to improve the way technology supports its aims.
Last September the QCA awarded Xansa, now owned by Steria, with a six year, £13 million contract to build, host and support a new system using Microsoft.NET technology. The system is designed to track learner achievement and enable awarding bodies to make awards for new diplomas.