SAP has given companies using its R/3 4.6c ERP business software will two more years of support.
The ERP giant had planned to end support at the end of 2010, but after discussions with SUGEN, the global user group, support will now be extended until March 2013.
Those organisations that have upgraded to SAP's Enterprise Support package will get the extended support for R/3 4.6c as part of their existing maintenance and support agreement.
But those on standard support will have to pay a 6% premium on top of support fees of 18 percent of licensing costs to get extended.
Alan Bowling, chairman UK & Ireland SAP User Group said, "Without this extension, all 4.6C customers world have required customer specific maintenance from 2011."
SAP has been anxious to move customers to its ECC 6.0 ERP platform, but despite its best efforts, only around half have so far upgraded to this latest and more expensive version of the business software.
SAP move is part of a determined effort by the company to heel a rift with customers which erupted in 2008 around changes to its support offerings.
Following prolonged negotiations with user groups round the world, SAP backtracked on some changes and won the enthusiastic backing of customers when it promised that it would clearly demonstrate the ROI of the increasing costs of support, before price rises were instituted.
Earlier this month SAP users complained about "unclear pricing" for the company's BusinessObjects software suite.
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