Progress Software attemptted to rally its long-standing core ERP customers who had “been left a little disappointed” over the last three years, at its Progress Exchange conference in Orlando this week, with a promise to "pour millions" into its core ERP platform OpenEdge.
The vendor’s executives gave fighting talk during the keynote talk at its flagship conference, with president and CEO Phil Pead stating, “we will continue to invest heavily in systems of record”, a message echoed by his colleagues throughout the day.
Progress software had been criticised by its customers over the past three years following an acquisition pattern that left little focus on the vendors’ most widely used product, OpenEdge, an ERP platform deployed by businesses in over 175 countries.
Progress’ acquisitions including Modulus and Corticon, Rollbase and new product Pacific which was launched last year, are believed to have alienated several long-time customers who have heavy investments in on-premise products with lifetime subscription and maintenance fees.
Pead said, “It is pretty clear to me is that what all of us have done with you is, we have enabled you to build fantastic systems of record and by that I mean these incredible ERP systems, healthcare systems, logistic systems that you have built."
Pead added: “These are fantastic systems - they manage massive numbers of transactions every single day but what has happened is, it has moved, it has shifted to these systems of engagement and the technologies you are seeing on our Pacific platforms, what you are hearing from our engineers, are ways that you can take the data that is stored in these multiple systems of record and make them available to your customers, to your consumers and to your market players.
Pead warned: “You have to use these technologies”, but added, “don’t misunderstand me - we are going to continue to invest heavily in the systems of record, there is no system of engagement without the system of record.”
Newly appointed OpenEdge president Jerry Rulli, who moves from Iron Mountain, the data backup and recovery and confidential document shredding firm, where he first began using Progress’ ERP system, also confirmed to users that the vendor will continue to “pour millions of dollars” into its core product.
Acknowledging that customers and partners had “been left a little disappointed” over Progress’ roadmap over the past three years, Rulli reiterated that Progress would be putting capital behind its core product.
He said: “We have continued to innovate and pour millions of dollars into the open edge platform.
“That has allowed us to continue to innovate, allowed you to innovate on top of our platform and thats how we will stay relevant. We have been lucky over the last 30 years, that people in this room have continued to innovate, and we will be here 30 years from now.”