Utility firm Portsmouth Water is replacing its mainframe applications with IFS Applications 8 to improve its reporting to comply with stricter Ofwat regulations.
The firm, which supplies 660,000 customers between south east Hampshire and West Sussex with water, believes the ERP modules will improve visibility and asset management across the entire organisation.
Rod Porteous, engineering director at Portsmouth Water, said the new applications would, “enable us to improve the quality of service to our customers and help us remain competitive as Ofwat introduces more stringent regulations and competition into the market”.
Regulatory board Ofwat states that utility companies must publish a risk and compliance statement, their performance and regulatory accounts that set out their financial performance for the public to see.
Over 200 field engineers will have access to the ERP modules so they can access the system on their mobile devices. The firm is developing a Geographic Information Systems (GIS) feature to allow employees to see location and asset status through a mapping tool on their phones or tablets.
Porteous added: “As a company with a track record for delivering leading customer service in the industry, it was important that an implementation of this magnitude did not impact the day-to-day functioning of the business. However, IFS worked with us in an exceptionally collaborative way, meaning any major disruptions to our business have been avoided. This has given us the confidence to take on new phases of the project in addition to our initial agreement.”
The project is expected to be completed next year.
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