An NHS trust has ripped out an "unreliable" Microsoft network and asset management platform and replaced it with one from Novell.
Royal Surrey County Hospital NHS Foundation Trust is replacing Microsoft tools with Novell’s ZENworks product suite.
The trust has signed a multi-year deal for Novell’s ZENworks Asset Management and ZENworks Configuration Management systems, replacing Microsoft System Centre Configuration Manager (SCCM) which was previously in use at the trust.
Peter Ridley, finance and informatics director of Royal Surrey County Hospital NHS Foundation Trust, said: "We weren’t getting the information we wanted from the Microsoft solution and its reliability was not meeting our stringent requirements.
"Providing accurate information to our auditors was highly resource intensive and a major pain point for the trust which resulted in pressure on our service desk and engineering teams. We needed to find a way of providing timely and accurate data to our auditors, so we started investigating what ZENworks could do for us."
Ridley said ZENworks was now providing "reliable" asset information, and that the process of getting the data was "much more efficient".
Ridley added: "We’ve made major gains in other areas too such as software deployment, plus patch management is far more capable than with Microsoft SCCM because it now covers numerous vendors with controllable deployment schedules.”
During an investigation to find a solution to replace SCCM, the trust found larger NHS trusts in Kent, Sussex and Surrey were already using Novell ZENworks.
Following a proof-of-concept demonstration from Novell, Royal Surrey County Hospital NHS Foundation Trust said it "felt confident that it had found a cost-effective solution which would provide real ROI".