Supermarket chain WM Morrisons had a bumper Xmas, thanks in part to a major overhaul of the business, including its IT systems.
WM Morrisons recorded a rise in like-for-like sales of 8.2 per cent, a larger rise than its main rivals Sainsbury’s and Tesco. In the six weeks leading to 4 January, 2009 total sales other than car fuel was up by 9.4 per cent.
CEO Marc Bolland said the company had attracted 2.2 million extra customers and that he believed the improvements were down to both an increased focus on fresh foods and a £450m Optimisation Plan to renew business processes and IT.
Under the plan the supermarket is pushing ahead with a £110 million IT refresh, led by IT director Gary Barr, to migrate to Oracle systems. The store will put in place the Oracle E-Business Suite, Siebel CRM, Oracle Identity Management and the Fusion and SOA middleware applications. The systems will run on HP hardware.