Centro, the West Midlands Passenger Transport Executive, has announced a framework contract for an end-to-end smartcard system worth up to £360 million.
Under the 10-year contract, which has a starting value of £4.2 million, the transport authority is looking to introduce smartcard system across the Midlands, similar to Transport for London’s Oyster card in the capital.
Suppliers are being asked to bid for six lots, which cover everything from the production of the smartcards to the retail sale of them, supported by backend systems and databases.
Lot one, smart customer and transaction processing, has been broken down into four services. One of the services is customer and card services, which includes system migration, contact centre interfaces, integration capability with CRM solutions, card management and production systems, replacement of internal systems and databases, data cleansing services, online customer portal and online and mobile accounts.
The other three services include payments management and processing, transaction data reporting, systems architecture, integration services, implementation and testing.
Lot two covers reporting, analysis, concessions and settlement, while lot three requires a supplier for smartcard media. Lots four, five and six are customer bureau processing services, smart commerce services and independent retailing, respectively.
The framework is open to all public bodies in England, Wales, Scotland and Northern Ireland.
In addition, Centro is proposing to incorporate a company that it initially wholly owns and controls, called SWIFT. Responsibility for the procurement of the smartcard system may move to SWIFT in the future.