McDonald’s has signed a five year extension to its global IT outsourcing agreement with Affiliated Computer Services.
The deal, which has already run for six years, sees Xerox-owned ACS providing a range of services.
The services include service desk, user access, executive support, security administration, desktop support and engineering, messaging services, mainframe/ midrange server support and engineering, networking operations and engineering, and datacentre facilities management.
An end-to-end application monitoring service will also diagnose performance issues, as well as supporting planning. ACS will also use the service to aid development, testing and quality assurance.
Chris Millington, chief technology officer at McDonald’s, said outsourcing was “a key component” of the company’s strategy.
In other McDonald’s system news, the company has a licensing deal with electronic point of sale supplier Torex Retail, to customise the company’s software for its tills.