LV= has completed the first phase of a centralised IT service management project based around CA software.
The investment and insurance firm, formerly known as Liverpool Victoria Friendly Society, said that under the first phase if the ITIL-aligned project it had installed identity and access management systems.
CA Identity Manager, Service Desk, AutoSys, Desktop Management, Software Delivery and Asset Management software has been implemented.
LV= said the CA systems are providing software delivery, service desk support, asset management, automated password reset and remote troubleshooting capabilities. It said it could now deal better with complex system changes that required a “managed lifecycle”, and it has also improved business intelligence reporting and metrics, and can more easily prioritise IT service issues.
Mitch Lambton, IT director at LV=, said the ITSM project was helping the business “govern, manage and secure our IT environment to ensure we deliver high quality services that are prioritised to the needs of the business and delivered cost-effectively”.
Under the ITSM project’s second phase, which began in May and will end by December, LV= will extend the capability of the configuration management database, roll out user-based provisioning across its sites and bring the services onto a service catalogue. The third phase, due next year, will examine governance.
The company has also upgraded its local and wide area networks, it said. In January, it handed over the management of mainframes and midrange infrastructure to Atos Origin, so that it could concentrate on IT services. LV= has said that letting its 200-strong IT team run most of the technology would enable it to respond more quickly to change, increase efficiency by making IT processes more easily repeatable, and improve service quality.