The London Councils organisation, a joint committee established by the 32 London borough councils and the City of London, is tendering for a contract worth up to £42 million to help manage its parking and traffic appeals services (PATAS).
PATAS is also used by Transport for London. London Councils also provides the road user charging appeals tribunal (RUCAT) under a contract with the Greater London Authority, and manages parking on private land appeals (POPLA) for England and Wales, under a contract with the British Parking Association.
The Authority acts as a hub through which all the information associated with these services flows. In support of these functions and possible new functions, London Councils requires the provision, operation and on-going support of hardware, communications, packaged and bespoke software, as well as the supply of business support services, including call centre facilities and case management and database services.
There are five lots to the contract, which will run between five and seven years and which will be worth between £34 million and £42 million. The deal may also be extended to 10 years by agreement, says the tender document.
"London Councils’ requirement is to provide administrative support and the design, development, maintenance, hosting and support of an on-line web-enabled case management system (CMS) to PATAS."
It said: "The service provider under this lot shall ensure that all case and case-related information is reviewed and correctly recorded and documented to allow both the PATAS staff and adjudicators to carry out their duties, to ensure that both postal and personal appeals are processed, and hearings held with the minimum of waiting time for appellants and with minimum necessary bureaucracy."
This lot makes up as much as £30 million of the contract award. Various other ICT and software services help to make up the remainder of the contract.
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