Legal Aid Agency delays digital system rollout

The Ministry of Justice’s Legal Aid Agency (LAA) has delayed the rollout of a new digital system for civil cases.

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The Ministry of Justice’s Legal Aid Agency (LAA) has delayed the rollout of a new digital system for civil cases.

The client and cost management system (CCMS), which was due to go live yesterday, is a significant part of the agency’s digital-by-default strategy. It allows providers to apply for legal aid and manage certificates, providers and counsel to submit claims electronically and for users to scan and attach electronic documentation associated with their application or claim.

However, the move from pilot stage to full-scale rollout has been delayed to make way for “technical improvements”.

A LAA spokesperson said: “We have made much progress with the new system and continue to see large numbers of applications and bills being submitted and processed electronically.

"However, it is right to take some additional time now to deliver further technical improvements, identified during the system’s pilot phase, before we introduce the system to a much larger number of users."

The agency said it was making the improvements based on feedback from users during the pilot phase, during which the system successfully processed more than 3,000 applications.

A new rollout date has not been provided. The agency said it would start the transitional phase “as soon as possible”.

“We will retain the transitional period of three months so that providers and counsel are able to familiarise themselves with the system before it becomes mandatory,” it said.

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