IT services provider Kelway has been brought in by schools ICT provider RM Education to manage its service desk and the warranties on RM Education-branded hardware.
The move comes as RM pulls out of the hardware market and looks to concentrate on software and services.
The agreement builds on an existing two year relationship, during which time Kelway has provided field engineering support on behalf of RM Education to schools and institutions across the UK.
The new seven-year agreement will see Kelway provide full management of RM Education's hardware service desk, encompassing inbound customer call management, case management, allocation of field resources and the ongoing provision of on-site engineers.
RM Education will continue to hold overall responsibility to customers, "however educational institutions will benefit from the support offered by Kelway's extensive UK operations", said RM.
Paul Lucas, director of classroom technologies at RM Education, said, "Our business model is changing to focus on the supply of software such as RM Unify, RM Books and RM Neon, and the provision of services to educational institutions across the UK."
"This means we will stop producing new RM PCs, notebooks and servers, but with many such devices already deployed we are committed to continuing our after sales service."
Last month, outsourcer Atos signed a five-year agreement with Kelway for the supply of desktop infrastructure and datacentre hardware to help serve its managed service clients in the UK and Ireland, in a deal worth £150 million.
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