itSMF chair steps down

Maggie Kneller has stepped down from her role as chairman of the IT Service Management Forum (itSMF) amid a major restructuring.

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Maggie Kneller has stepped down from her role as chairman of the IT Service Management Forum (itSMF) amid a major restructuring.

Kneller, who is a well known figure in the IT Service Management world, has been on the management board since 1996, serving as vice chairman in 2005 and elected as chair in 2007.

The UK chapter of itSMF announced a restructuring in an attempt to become "leaner and more focused on providing extra value to its membership in a business-like and measurable way".

The service management body said: "The realignment has led to some role enhancements within the organisation, ensuring more efficient use of skills and both personal and business evolution."

Under the restructuring, itSMF will align itself in three distinct business areas: services, products and support.

Service management executive Megan Pendlebury will become the head of service management, responsible for the products business line.

Ben Clacy continues to head up the services team, but will expand his portfolio internationally by taking on the role of head of global business development. Within Clacy's team Chris Roberts will now become regional liaison and Web services manager.

Kneller will continue to be involved with itSMF UK as a member of the ISO/IEC 20000 Accreditation Panel.

CEO Keith Aldis will act as a focal point for all enquiries and support the board, until the company appoints a replacement.

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