Technology support staff should be compensated with time off for work done over their holidays, according to an IT service management supplier.
Sunrise Software said businesses should consider giving IT support workers a week’s extra holiday in lieu of all the time spent working over weekends and holidays.
After interviewing 121 IT support staff in the UK, 47 percent said they were expected to work during their holidays and one fifth had to solve problems during bank holidays.
Tom Weston, executive chairman at Sunrise, said: “We believe that the IT service desk is getting a raw deal when it comes to holiday allocation.”
“The increased availability of mobile technology has brought many advantages to businesses, but relying on an IT manager using his BlackBerry on holiday to sort out technical problems isn’t one of them.”
It is important that IT service desks are organised enough to continue operating effectively when key members of staff are on holiday, he said.
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