Unisys has signed an IT service management (ITSM) contract with German manufacturer Henkel to help cut costs further and transform the delivery of IT services to around 38,000 employees worldwide.
The global manufacturer of industrial, personal and household products has signed a seven-year contract extension to an existing four-year deal, which is said to have enabled Henkel to standardise and enhance the delivery of IT services to its employees while reducing support costs.
Under the new agreement Unisys will continue to provide a service desk, service-request management, desktop management and end-point security services to Henkel worldwide until the end of 2019.
In addition, Henkel and Unisys have expanded the engagement to include managed infrastructure services, applications management, identity management and integrated end-to-end service management for Henkel’s multi-vendor environment.
In 2009, Unisys implemented a single global service delivery platform that enabled Henkel to replace four end-user computing providers, reduce support costs by 20 percent, improve operational performance and transform service delivery. Unisys now handles more than 24,000 end-user enquiries a month for Henkel.
Uwe Wirtz, head of global infrastructure at Henkel, said: “Unisys’ services have enabled us to keep Henkel employees continually productive and transform our business. We are confident that our expanded relationship will help further our objective to evolve Henkel from a multi-national company to truly global enterprise.”