Hackney Council uses crowdsourcing SaaS system for youth support

Hackney Council is using a software-as-a-service (SaaS) that crowdsources ideas and initiatives that aim to improve the lives of young people in the London borough.

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Hackney Council is using a software-as-a-service (SaaS) that crowdsources ideas and initiatives that aim to improve the lives of young people in the London borough.

The Young Hackney initiative works with young people aged 8-19, including providing services and support related to youth justice and offending, mental health issues, youth clubs, access to sport, substance misuse and opportunities for young people.

Wazoku’s Idea Spotlight for Government, being used by Hackney, is a SaaS that allows central or local government departments to create internal or external communities for ideas.

“The aspirations, achievements and well being of young people in Hackney is our number one priority and we are looking to all of our Young Hackney staff for those ideas for workforce development and ways of working and opportunities that will really make a difference,” said Florence Kroll, assistant director of Young Hackney.

“We needed an easy-to-use platform that allowed for idea generation, crowdsourcing and problem sharing and enabled us all to collaborate effectively," she said.

Kroll said Wazoku allowed staff to spend less time on admin and more time with Hackney youth.

Staff submit their ideas into Idea Spotlight for Government, which has a range of social, commenting and voting tools to allow ideas to be reviewed, developed and discussed.

Young Hackney management evaluate the best ideas and oversee their implementation within the community.