Transport giant FirstGroup has awarded a range of IT contracts to Atos Origin and Computacenter, for IT support, IT user service desk, email management and datacentres and hosting at its UK operations.
FirstGroup, the UK's largest bus and train operator, let contracts worth £36.2 million in total. The largest is a £11.8 million, five-year contract for datacentre and hosting, which has been won by Atos Origin.
Under the terms of this contract, Atos will host and support a number of FirstGroup’s IT systems – a mix of Wintel, Linux and Unix environments. The supplier will also host the related LAN and SAN infrastructure, with both physical and virtualised infrastructure expected to be provided.
The systems will include back office applications, engineering systems and front office ticketing systems. FirstGroup said that some of the IT systems will require disaster recovery to a second active data centre.
In addition, Atos Origin will provide managed email and collaborative services for up to 20,000 mailboxes as part of a five-year, £2.1 million contract. This will include email, instant messaging, calendar and mobile messaging services.
Meanwhile, under a five-year, £8.2 million IT support contract, Computacenter will provide IT support and technical delivery of FirstGroup’s distributed infrastructure. This will include management support of the company’s 10,000 end user devices, servers and LAN infrastructure across 630 sites in the UK.
Computacenter will also supply an ITIL-based IT service desk to handle all first line calls from FirstGroup’s end users, and the required infrastructure to handle the company’s IT service requests, as part of a five-year £5.9 million contract. The service desk will support service requests for back office systems, personal productivity systems and rail and bus-specific operational systems.
In an additional contract, FirstGroup awarded a £8.2 million, 44-month contract to Global Crossing Telecommunications for the supply, operation and support of its Wide Area Network in the UK.
The network will be required to support all types of data, including voice. While the network will initially cover all the company’s sites, the Global Crossing may have to expand its services to Europe and North America, as required.
Earlier this year, FirstGroup signed a multi-million pound application development, installation and support contract with Atos Origin.