European Commission outsources IT desks to Fujitsu

The European Commission has awarded a four year framework contract for IT services, helpdesk and infrastructure management, to Fujitsu.

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The European Commission has awarded a four year framework contract for IT services, helpdesk and infrastructure management to Fujitsu.

Under the contract, Fujitsu will supply IT services to the Directorate General for External Relations, including helpdesk management, infrastructure management, user support and overseeing projects. The deal covers 5,000 users and over 134 offices worldwide.

The value of the contract was estimated to be more than £13 million. Fujitsu Services said it "was awarded this tender as it submitted the most economically attractive bid in terms of value for money".

About 20 Fujitsu Services consultants will work at the European Commission in Brussels to deliver the services.

Fujitsu will manage the entire ICT infrastructure, which includes 395 servers, 4,800 PCs, 550 laptops, 1,000 local printers and 750 network printers, almost 400 PDAs, 88 videoconferencing systems and a complex local and WAN network.

Fujitsu Services will also be responsible for the implementation of new equipment across the 134 offices, such as the installation of networks, hardware refreshes, servers or software upgrades, or migration of users to a new platform.

Also covered in the deal is consulting on architecture and the management and design of the ICT infrastructure, as well as security audits.

Yves Schellekens, managing director Fujitsu Services Belgium and Luxembourg, said: "This new contract will allow us to pursue and develop our activities among the European Institutions, which, for Fujitsu Services, represent a strategic sector of activities."

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