Eastbourne borough council has signed a £5.5m 10-year deal that will see IT services firm Steria upgrade its systems.
The contract is aimed at streamlining key services and business processes and will focus on improving the council’s customer relationship management system, which handles enquiries from the borough’s 90,000 residents.
The deal will also see the introduction of mobile and home working for council staff and the establishment of systems to support compliance with government requirements such as provision of data for the National Land and Property Gazetteer address database.
Eastbourne council’s IT manager, Henry Branson, said: “This business transformation programme is a chance for us to take a closer look at the way we conduct business to make sure we are moving with the times and offering local residents the best possible service. “
Steria will also support Eastbourne in an existing project to provide interactive maps online, allowing residents to check planning applications and other developments.
The online service is set to include a search facility helping residents find the details of local services, organisations and resources in their area.
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