ERP products are too cumbersome to employ to their full extent and too inflexible for modern business needs.
That’s according to a new survey from PMP Research which found that 82% of users needed their ERP software to be more responsive and that only 3% of customers used their ERP products to the full. Alarmingly, nearly a third of respondents said that a large element of their ERP software was not used at all.
The survey, which was sponsored by the Evaluation Centre, found that the main problem for users is the length of time to complete an ERP implementation – nearly half (48%) say that this exceeded their expectations – although 12% of respondents actually found implementation to be shorter than expected.
But despite all the concerns, users are surprisingly attached to the idea of ERP: 25% of respondents are looking to buy new ERP packages and 46% are planning enhancements to existing implementations. Of course, it could also be that having spent so much money coming this far, organisations are loath to chuck away that investment.