Camden council has completed the reorganisation of its IT organisation to bring together teams in what was believed to be the UK’s most decentralised IT department.
The shake-up – carried out after the council considered and rejected outsourcing as an option – has brought together three separate service desks and consolidated six technology teams into one.
A new commercial services function will support IT procurement across the London council, while a strategic programme and change management office will steer the implementation of ITIL best practice.
Camden has saved £600,000 in the restructured department’s first year and is expecting to save £1m a year from 2007-08.
A draft IT strategy drawn up by the council, proposes redirecting £8m to £10m from IT operating costs towards priority areas over the next five years.
The overhaul was carried out by the London council with support from Socitm Consulting, commercial arm of public sector IT managers’ group the Society for IT Management, whose benchmarking data showed Camden to have the most decentralised IT functions in the country.
Socitm Consulting manager Doug Maclean said the re-engineering of Camden’s IT service was “a model for other local authorities”.
The council is also in the process of rationalising its servers and migrating to a storage area network. It has plans to upgrade the network and introduce desktop management tools.