LV=, the mutual investment and insurance group, has achieved ISO certification in IT governance (ISO 20000) and IT service management (ISO 38500) using software from CA.
The company told the CA World conference in Las Vegas that it also aims to achieve an ISO certification in information security management (ISO 27001) by the end of 2010.
Once it does so, LV= said that it will be the first financial services organisation in the UK to achieve all three standards. The UK’s largest friendly society boasts 3.8 million members.
Steve Lewis, head of IT governance and security at LV=, said: “We have a risk-averse board so having the standards demonstrate our commitment to regulatory compliance to our members and board.”
He added that another driver to achieving the standards had a competitive advantage, particularly for LV=’s asset management business, so that, for example, the company can reassure new customers that it will be able to trust it to look after their data.
It used a range of products from CA Technologies to do this work, including CA Clarity Project & Portfolio Management, CA Service Desk Manager, CA IT Client Manager, CA Role & Compliance Manager and CA Identity Manager. The applications run on a mainly virtualised environment provided by VMware and mainly hardware provided by HP.
Lewis said that the company started work on gaining the ISO certifications in 2009, and was encouraged to aim for all three simultaneously by CA.
“There’s a lot of overlap and each standard supports the other ones,” he said.
Earlier this year, LV= signed a four-year contract extension with IT services company Atos Origin to provide improved service levels and more processing capacity. Atos Origin also provides mainframe processing, as well as Linux and Wintel environments for mid-range hosting services to LV= from its datacentres.