Bristol Water has signed up Aspective to implement a mobile workforce management platform to improve the efficiency of its field service operations and boost service levels.
The platform will encompass resource planning, work scheduling, business process management, GPS and mobile data communication to laptops and PDAs over the Vodafone network. It will be adapted from a system called Field Force Automation from GE Energy which Aspective will tailor to Bristol Water's requirements.
The system will enable consolidation of planned and unplanned work tasks through integration with Bristol Water's existing key systems: SAP ERP2005 and CRM, Smallworld GIS and a water regulation administration system.
Over 30 current manual processes and 80 paper forms will be streamlined in time, with some being highly complex and dependent on multiple resource and workflows.
Manuel Cermeron, Bristol Water's director of organisation and development, said the utility was looking for a "proven technology with flexibility to address the process management and schedule optimisation needs of our wide range of work types" when it selected Aspective to roll out the FFA platform.
Tasks and processes that should be transformed by the systems renewal include meter installation and the inspection, maintenance and repair of Bristol Water's 4,000 miles of water pipes.