Birkbeck, University of London has embedded new process initiatives into its operations to streamline student administration and "accelerate core processes by 90 percent".
Birkbeck has streamlined two highly complex key administration procedures, including one process to help students better manage their course options. Its Student Status Amendment Program - now driven by the Bizagi (business agility system) - enables over 30,000 students to instigate changes to their programme of study through a web portal.
“My Birkbeck Profile”, based on Oracle Apex technology, drives the subsequent workflow through all the checks and balances needed to ensure changes take place not only quickly, but in line with stringent university procedures.
This project has been a success, closing 3,000 cases in just 10 percent of the time it took under the previous system. The pilot led to subsequent processes, including one to ensure the timeliness of applications for student loans, being rolled out across the university.
What’s more, the widespread acceptance of such BPM (business process management) has encouraged non-technical staff to instigate their own small-scale process improvements, relieving the burden on the Birkbeck internal IT team.
Bizagi Modeler, which encourages early business/IT collaboration through its simple and jargon-free process modelling platform, has been key to user adoption. Using the Bizagi BPM suite, the Birkbeck team was able to easily automate its process models and execute them across the university.
James Smith, head of systems and process improvement at Birkbeck, University of London, said: "The whole logic behind selecting Bizagi was to empower people to model their own processes. Process Modeler has gone viral and this is only possible because Bizagi is so easy to use.”