Business process outsourcing company arvato has appointed a new managing director for its fast growing public sector business.
Debra Maxwell has been appointed as the MD of the company, having previously been at arvato for six years. Maxwell previously led arvato’s global BPO partnership with Microsoft, involving managing teams in a number of countries including USA, Ireland and Mexico. She has also been employed as general manager for Ireland, and global operations director for arvato Finance Services.
Maxwell will be tasked with driving growth in arvato’s UK business in central government, public healthcare and the private sector.
The appointment comes following some significant recent contracts wins. In March, arvato was awarded a seven year contract to operate the first Independent Shared Service Centre (ISSC1), allowing the company to compete for further outsourced business. The deal will involve providing back office services for the Department for Transport (DfT) and its executive agencies, as the government aims to make £600 million in savings through shared services.
Arvato also announced earlier this month that it had been awarded a four year, single supplier contract by East Cheshire NHS Trust to acquire and operate HR service provider Cheshire HR Service.
The outsourcing company also has a number of partnerships in place with clients such as Sefton Metropolitan Borough Council, Chesterfield Borough Council and Slough Borough Council.
“We’ve been growing our BPO business in the UK over the past decade, and have just won two significant contracts in strategic markets,” said Matthias Mierisch, Chairman and CEO, arvato UK and Ireland. “Debra’s expertise and experience in private and public sector outsourcing make her the ideal person to ensure a smooth implementation of these new partnerships while capitalising on the growth opportunities they present.”
Maxwell commented: “This is a really exciting time for our public sector business. We see strong potential for growth as the civil service reform agenda and the economic climate overall continue to drive the need for any organisation to operate more efficiently and access shared services.
“I’m looking forward to further develop our service offering for private and public sector BPO clients, with the support of our highly successful team.”