Associated Newspapers, publisher of the Daily Mail and Evening Standard, has moved IT management for its editorial and advertising staff onto a best practice framework using CA software, and reduced systems failure by over 30 percent.
The company is using the framework to help link up its various IT operations and better manage its infrastructure. It previously had separate IT teams running each part of its infrastructure, but said it had now brought editorial and advertising IT management within a consistent, ITIL-based framework to improve efficiency, and cut errors and lost time.
CA’s Change & Configuration Management, Incident and Problem Management, and Network and Systems Management are being used.
Ian Hackett, service desk manager, told Computerworld UK the publisher was achieving good levels of ITIL maturity and had reduced system failures so far by over 30 percent. “We now have 3.5 out of five on the maturity scale. That’s because we broke down the silos, and changed the culture through ITIL training.”
Associated Newspapers said its eventual goal was for IT to be flexible enough to support the launch of new title “overnight”.
Work began one year ago and IT best practice for editorial and advertising staff was fully established in recent months.
Over the next year to 18 months, operational staff will begin to work in the new framework, involving 700 processes. But Hackett said this area of the business might be more reluctant to move to a new framework: “They have more fixed ways of doing things.”
Associated Newspapers has 4,500 desktops, of which two-thirds are Microsoft Windows based and a third are Apple Macs. It also runs Oracle databases.
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