Argos has selected software from Paragon as part of a large-scale project to "revolutionise" its home delivery operation.
As part of the company-wide More Choice Available Faster (MCAF) project, Argos wanted a vehicle routing and scheduling solution that linked seamlessly with its existing multi-channel order processing systems, to offer customers cost effective home delivery or customer collection time slots at the point of order.
Argos has selected Paragon HDS (home delivery system) to do the job. “We looked at all the available home delivery solutions, and found that Paragon HDS was the most advanced and robust solution on the market,” said Brian McCarthy, home delivery director at Argos, part of the Home Retail Group.
The Paragon solution continually re-optimises the transport schedules as new orders are added. Taking into account delivery areas, available resources and existing deliveries already confirmed, the system analyses and evaluates possible delivery times for new orders within the customer’s requested time frame.
By planning customer collection and home delivery service in the same system, Argos said it will "maximise the efficiency" of its operation and offer a "consistent and reliable service" to its customers.
Last month, Argos suffered a glitch that prevented some customers from accessing its website for a number of days.