Alder Hey Children's Hospital is completing a new electronic patient record project with the help of the cloud-based Clarizen project management system.
The Liverpool hospital is using Clarizen to support its MEDITECH version 6 electronic patient record project.
Alder Hey had previously relied on a basic set of tools to manage projects, such as email and spreadsheets, but these were not suitable for a "complex, high profile and multi-faceted" electronic patient record implementation project, said the hospital.
In particular, Alder Hey lacked a centralised tool that would allow it to effectively manage communication, risk, issues, benefits and productivity across a diverse organisation - including staff within Alder Hey, external auditors, and several suppliers based in the UK and US.
The Clarizen system is cloud-based so it can be accessed from anywhere at any time, and includes social functions to enhance communication and make it user friendly. There is also multi-level functionality to support a diverse cross-functioning distributed team.
“Working with Clarizen’s account development team was easy,” said Alder Hey project manager Robert Forde. “This was in contrast to some other vendors who were not as responsive or helpful as I would have expected. I figured that if their sales department was so difficult to engage, then their software would be even more difficult.”
Fully integrating Clarizen into the Alder Hey environment, which included assigning appropriate licenses to various users and customising features and parameters to align with NHS standards, took about 90 days, a length of time Forde said was "fairly quick".
A Project Highlight Report using Clarizen goes out every Friday to over 60 stakeholders and provides them with a weekly, accurate overview of the state of the project.
Forde adds: “We can also now put a simple link on our intranet site, which lets anyone check on project status. They can immediately see the 'red' activities that have issues that require attention and resolution, and the 'green' activities which are moving forward according to plan."
Forde said "this level of transparency is unprecedented at Alder Hey", and is "setting a new standard for how projects at Alder Hey could be run in the future".