Marks & Spencer has signed a £19m IT managed services contract to give its head office staff better access to core technology, tools and processes, as well as ensuring that end-of-life hardware is disposed of in accordance with the terms of Europe’s WEEE environment directive.
The five-year agreement with Computacenter Services expands on a previous agreement between the two organisations and comprises 10 new service streams, including release management, build management, software asset management and security administration.
Computacenter Services will be responsible for delivering these services across circa 7,000 servers, desktops, laptops and the cabling infrastructure. The contract is designed to give M&S end-to-end accountability for more than 4,000 head office users across six UK sites, and deliver year-on-year cost savings as well as environmental best practice.
Damone Quigley, head of infrastructure and application services at Marks & Spencer, said: “The partnership with Computacenter Services will enable us to align IT more closely to the business and deliver tangible results at lower and predictable costs.”
Simon Walsh, MD for Computacenter Services, said the firm would be “drawing on the expertise of our shared services factory to provide Marks & Spencer with known service outcomes at a fixed price, which will aid budgetary and quality control in the IT department.”
The deal is just the latest signed by M&S as it presses ahead with a technology refresh programme that will see it spend around £500m over three years on its supply chain and supporting IT systems.
Last month the retailer signed a four-year managed service contract with Logicalis covering networks and infrastructure development, plus IT innovation, across M&S’s 591 UK stores and regional offices.
And in August it agreed a three-year systems systems integration contract with IBM to refresh its in-store technology and systems, including the implementation of the Beanstore point-of-sale application from software supplier PCMS.
Back in May its chief executive Stuart Rose said the retailer would be spending £150m this year revamping its IT systems and said similar levels of spending were also slated for 2008 and 2009.