Glasgow council has helped ensure residents receive £300,000 in council tax discounts in the two weeks since the installation of new revenue and benefits software.
The local authority, which collects council tax from 600,000 residents, has implemented Capita Software Services’ Academy council tax and benefits applications along with its mobile computing and citizen self-service modules.
Glasgow’s £1m-plus contract with Capita will run over a five-year period and also includes full implementation services, with project management, business consultancy, training and application interfaces provided, along with historical data conversion from the council’s previous in-house council tax and benefits systems.
A check on whether residents were receiving the single-person council tax discounts to which they were entitled resulted in awards of discounts worth more than £300,000 to over 400 people.
Janice Timoney, programme manager at Glasgow city council, said: “We are constantly looking to improve our performance in council tax collection rates and serve our citizens fairly by ensuring they receive the benefits they are entitled to.
“The benefits of a faster and more efficient process are already being passed on to the citizen.”