The Financial Services Authority (FSA) is moving towards a Salesforce.com customer relationship management system, and has put out to tender a four-year "£2-£5 million" system integration contract as a result.
The financial industry regulator said, "The Financial Services Authority has selected Salesforce.com ServiceCloud as its preferred strategic CRM platform, and requires a systems integrator to assist with the implementation of this platform within the business."
The FSA added, "Multiple requirements for CRM capability have been identified within the FSA, with the immediate priority being the delivery of a solution for the Authorisations business by April 2014."
The FSA expects to draw up a short-list of four suppliers to tender for the four-year contract, with a deadline to apply to tender set for 25 February.
Last year the FSA said it would implement software provided by Nasdaq OMX to bolster its market abuse monitoring capabilities.
Nasdaq’s software was expected to help the FSA to review trades conducted by computer algorithms in equities, options, foreign exchange and over-the-counter products from "early this year".
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