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Empowering the digital workspace

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If you want to deliver for your customers, you need to deliver for your staff, and that means empowering them with a modern digital workspace, and that involves far more than smart laptops and hot desking.

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Global spending on digital transformation of business practices, products, and organisations will top $1.1 trillion this year, according to analyst group IDC. That is up 16.8% over the $958 billion spent in 2017.

The smart money will be spent with a laser focus on customer experience and preparing enterprise technology stacks for the sort of agile service delivery that will keep organisations competitive in a world changing at bewildering speed.

To deliver for your customers, you need to deliver for your staff, and that means empowering them with a modern digital workspace that provides frictionless, intuitive and consumer-like digital experiences backed up by enterprise standard security.

All of us need the flexibility to log in and out of legacy, desktop, mobile, software-as-a-service (SaaS), and cloud applications at will, based on the task in hand or the business or service opportunity in front of us. And we need to do this from the device of our choice, whether it is a smartphone, tablet, laptop or an old-school desktop machine. We are also, increasingly, going to need to log in to systems monitoring machine-to-machine data and enterprise Internet of Things (IoT) appliances.

“Creating this sort of digital workspace is about much more than announcing a bring-your-own-device or choose-you-own-device policy”, says James Longworth the Connected Workforce practices manager of Insight UK, VMware Premier Solution Partner, business technology consultancy and systems integrator, “but done right it can deliver spectacular return on investment.”

For enterprise operations teams the core components of a digital workspace strategy must involve security and identity management, and a consistent, contextually-based  user experience across all devices. The move to a digital workspace also offers the opportunity for tech teams to fundamentally reshape the entire process of application and service delivery for end users.

VMware suggests IT teams consider four design principles when beginning a digital workspace project:

  • Start with a people centric approach – Don’t just think about the type of work an employee does, but how and where they do it.
  • Consider who owns the device – Does the organisation really need to own the device? Modern containerisation techniques may give IT the ability manage and if necessary wipe any corporate information on a privately-owned device.
  • Consider employee work styles – Different jobs require different devices and different devices have different optimum functionality. Employees may be best served by having several enterprises enabled devices.
  • Deploy smart security and access policies – IT is ultimately responsible for ensuring security and compliance. Traditional perimeter focussed security has, for a long time, not been sufficient. VMWare technology can offer highly granular security policies across devices.

Insight’s James Longworth says, “We can help organisations plan their digital workspace strategy, from the needs of the people in your business to the necessary policies for device ownership, through to your organisation’s security requirements. We can also let customers or potential customers ‘test drive’ solutions and implementations as they flesh out their requirements.”

Insight’s test centres use VMWare’s Workspace ONE, Horizon Desktop and Application Virtualization, Horizon FLEX and AirWatch Enterprise Mobility Management (EMM) technologies.

Workspace One, which is available as a cloud service or for on-premises deployment combines identity and mobility management to deliver secure access to all the apps and data employees need to work, wherever, whenever, and from whatever device they choose.

Test driving their applications allows organisations to really get to grips with the possibilities and the practicalities of deploying modern, digital workspaces. And that is essential if you are to offer employees consumer style experiences with enterprise level security and compliance.

Organisations that have revolutionised the consumer market are turning their attention to the enterprise.

Amazon, for example has launched Alexa for Business, which promises to help ‘at your desk, in your conference room and around your workplace’ by giving enterprise software the ability to use voice controls. Salesforce is developing voice responsive products, with MIT Review saying financial services giant CapitalOne will be among the first to officially implement the devices in their offices.

Cisco is developing voice-driven artificial intelligence systems for enterprises, Cortana works with some of Microsoft’s enterprise software. Facebook meanwhile has signed 14,000 companies to its Workplace offering, including retailer Walmart, the world’s largest private employer.

https://workplaceblog.fb.com/news/walmart-and-workplace/

Don’t get left behind. For more information visit Insight

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