Capita has completed the migration of its latest command and control solution for North Yorkshire Fire and Rescue, which incorporates a voice communication platform and the latest mobile technology.
The authority employs 850 staff and supports a population of 764,000 residents. The value of the ten year deal was not specified.
North Yorkshire’s legacy system was replaced in March of this year, with Capita claiming that the new solution has a “user-friendly design with improved incident report management, communications, routing and crewing functions”.
It said that, for example, the authority will now be able to include details of the crew, such as key skills, training and availability, in the system’s resource information.
Capita also claims that the new system allows North Yorkshire Fire and Rescue to implement a number of changes in the way it works, such as being able to mobilise the nearest and most appropriate resource to an incident, rather than dispatching according to station proximity.
The system also offers a method of data transfer between different platforms and agencies, giving the authority the option to explore interagency work in the future.
“In the last year alone, North Yorkshire Fire and Rescue Service's control room has responded to 15,358 calls, 8,112 incidents, 1,790 reported fires and approximately 500 road accidents,” said Owen Hayward, Head of Service Development at North Yorkshire Fire and Rescue Service.
“An effective and efficient command and control system is vital. Our new system will bring a number of marked efficiencies to the work we do. In particular the ability to identify accurately the nearest appliance to an incident will contribute significantly to providing an effective response to emergencies.”
He added: “The technology also allows us to collaborate more easily with other fire and rescue services to improve resilience of the mobilising arrangements.”
In other news, Capita was recently awarded a 51 percent stake in the government’s ‘Best Management Practice’ portfolio of professional standards that has been developed by the Civil Service, which includes the popular PRINCE2 and ITIL standards.