Westminster Council has said it will save £6 million annually by offering ‘pay by phone’ parking across the borough.
All of the council’s 8,500 parking bays will operate the system, which runs on technology from supplier Verrus outsourced contact centre partner, Converso, who are jointly responsible for handling up to 80,000 transactions per week. It allows drivers to pay by phone, text or online once registered to the system.
The savings will come from the end of parking meters, which are vulnerable to theft and require maintenance or replacing. The council plans to eliminate its 1,500 traditional parking meters by March next year.
Director of parking at Westminster, Alastair Gilchrist said: “We were looking for a convenient method of payment for the general public that would not only eradicate the high level of crime and would also give us vital statistics on the usage of particular parking areas.”
Westminster’s ‘pay by phone’ service involves a mixture of both automated technology and talking to a person on the phone. The system will also provide the council with management information that would help them to plan for future use of facilities.
Gilchrist added: "The beauty of this system is that we have set up a Framework agreement which will enable other Councils to use the same services from Verrus and Converso without an expensive and time consuming procurement."
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